@charset "UTF-8";:root,:root[data-theme=dark]{--bg-primary: #0a0a0a;--bg-secondary: #151515;--bg-tertiary: #1f1f1f;--bg-hover: #252525;--text-primary: #e8e8e8;--text-secondary: #a0a0a0;--text-tertiary: #707070;--accent-primary: #3b82f6;--accent-success: #10b981;--accent-warning: #f59e0b;--accent-danger: #ef4444;--border-subtle: #2a2a2a;--border-emphasis: #404040;--shadow-sm: 0 1px 2px rgba(0, 0, 0, .3);--shadow-md: 0 4px 6px rgba(0, 0, 0, .4);--shadow-lg: 0 10px 15px rgba(0, 0, 0, .5);--status-live-bg: #064e3b;--status-live-text: #10b981;--status-demo-bg: #451a03;--status-demo-text: #f59e0b;--table-row-even: #121212;--table-row-hover: #1a1a1a;--table-header-bg: #151515;--drawer-overlay: rgba(0, 0, 0, .7);--input-bg: #1f1f1f;--input-border: #2a2a2a;--input-focus-border: #3b82f6;--btn-primary-bg: #3b82f6;--btn-primary-text: #ffffff;--btn-primary-hover: #2563eb;--btn-secondary-bg: #2a2a2a;--btn-secondary-text: #e8e8e8;--btn-secondary-hover: #404040}:root[data-theme=light]{--bg-primary: #ffffff;--bg-secondary: #f8f8f8;--bg-tertiary: #f0f0f0;--bg-hover: #e8e8e8;--text-primary: #1a1a1a;--text-secondary: #4a4a4a;--text-tertiary: #8a8a8a;--accent-primary: #2563eb;--accent-success: #059669;--accent-warning: #d97706;--accent-danger: #dc2626;--border-subtle: #e5e5e5;--border-emphasis: #d0d0d0;--shadow-sm: 0 1px 2px rgba(0, 0, 0, .05);--shadow-md: 0 4px 6px rgba(0, 0, 0, .1);--shadow-lg: 0 10px 15px rgba(0, 0, 0, .15);--status-live-bg: #d1fae5;--status-live-text: #059669;--status-demo-bg: #fef3c7;--status-demo-text: #d97706;--table-row-even: #fafafa;--table-row-hover: #f0f0f0;--table-header-bg: #f8f8f8;--drawer-overlay: rgba(0, 0, 0, .4);--input-bg: #ffffff;--input-border: #d0d0d0;--input-focus-border: #2563eb;--btn-primary-bg: #2563eb;--btn-primary-text: #ffffff;--btn-primary-hover: #1d4ed8;--btn-secondary-bg: #e5e5e5;--btn-secondary-text: #1a1a1a;--btn-secondary-hover: #d0d0d0}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica 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var(--border-subtle)}.drawer-content{flex:1;overflow-y:auto;padding:1.5rem}.drawer-close{padding:.5rem;background:transparent;border:none;color:var(--text-secondary);cursor:pointer;border-radius:4px;transition:background .2s}.drawer-close:hover{background:var(--bg-tertiary);color:var(--text-primary)}.rating-stars{display:inline-flex;align-items:center;gap:.125rem;color:var(--accent-warning)}.rating-star-empty{color:var(--text-tertiary)}.spinner{width:24px;height:24px;border:2px solid var(--border-subtle);border-top-color:var(--accent-primary);border-radius:50%;animation:spin .8s linear 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.2s}.skip-link:focus{top:0}.error-boundary{display:flex;align-items:center;justify-content:center;min-height:200px;padding:2rem;background:var(--bg-secondary);border-radius:8px;border:1px solid var(--border-subtle)}.error-boundary-content{display:flex;flex-direction:column;align-items:center;text-align:center;max-width:400px}.error-boundary-icon{font-size:2.5rem;margin-bottom:1rem}.error-boundary-title{font-size:1.125rem;font-weight:600;color:var(--text-primary);margin:0 0 .5rem}.error-boundary-message{font-size:.875rem;color:var(--text-secondary);margin:0 0 1.5rem;line-height:1.5}.error-boundary-btn{padding:.75rem 1.5rem;min-height:44px;font-size:.875rem;font-weight:600;color:#fff;background:var(--accent-primary);border:none;border-radius:6px;cursor:pointer;transition:background-color .2s,transform .1s}.error-boundary-btn:hover{background:var(--accent-secondary)}.error-boundary-btn:active{transform:scale(.98)}.error-boundary-btn:focus-visible{outline:2px solid var(--accent-primary);outline-offset:2px}.error-inline{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:2rem;gap:1rem;color:var(--text-secondary);background:var(--bg-secondary);border-radius:8px;border:1px dashed #dc2626}.error-inline-icon{font-size:1.5rem}.error-inline-message{font-size:.875rem;text-align:center;margin:0}.error-inline-btn{padding:.5rem 1rem;min-height:44px;font-size:.875rem;font-weight:500;color:var(--accent-primary);background:transparent;border:1px solid var(--accent-primary);border-radius:4px;cursor:pointer;transition:background-color .2s,color .2s}.error-inline-btn:hover{background:var(--accent-primary);color:#fff}.toast-container{position:fixed;bottom:20px;left:50%;transform:translate(-50%);z-index:9999;display:flex;flex-direction:column;gap:8px;pointer-events:none}.toast{display:flex;align-items:center;gap:8px;padding:12px 24px;border-radius:8px;color:#fff;font-size:14px;font-weight:500;box-shadow:0 4px 12px #0000004d;animation:toastSlideIn .2s ease-out;pointer-events:auto}.toast-success{background:#10b981}.toast-error{background:#ef4444}.toast-icon{font-size:16px;font-weight:700}.toast-message{white-space:nowrap}@keyframes toastSlideIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.mobile-header{display:none;position:fixed;top:0;left:0;right:0;height:56px;background:var(--bg-secondary);border-bottom:1px solid var(--border-subtle);z-index:150;align-items:center;padding:0 1rem;gap:.75rem}.mobile-menu-btn{display:flex;align-items:center;justify-content:center;width:44px;height:44px;background:none;border:none;color:var(--text-primary);cursor:pointer;border-radius:8px;transition:background-color .15s}.mobile-menu-btn:hover,.mobile-menu-btn:focus{background:var(--bg-hover)}.mobile-logo{display:flex;align-items:center;gap:.5rem;font-size:1.125rem;font-weight:700;color:var(--text-primary)}.sidebar-backdrop{display:none;position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;z-index:99}.sidebar{width:240px;height:100vh;background:var(--bg-secondary);border-right:1px solid var(--border-subtle);position:fixed;left:0;top:0;display:flex;flex-direction:column;z-index:100;transition:transform .3s ease}.sidebar-logo{display:flex;align-items:center;gap:.75rem;padding:1.5rem;border-bottom:1px solid var(--border-subtle)}.sidebar-logo-icon{font-size:1.5rem}.sidebar-logo-text{font-size:1.25rem;font-weight:700;color:var(--text-primary)}.sidebar-nav{padding:1rem 0;display:flex;flex-direction:column;gap:.25rem}.sidebar-link{display:flex;align-items:center;gap:.75rem;padding:.75rem 1.5rem;min-height:44px;color:var(--text-secondary);text-decoration:none;transition:all .15s 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(min-width:769px){.app-main{margin-left:72px}}@media(max-width:768px){.app-main{margin-left:0;padding-top:56px}}.critical-error{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:100vh;padding:2rem;text-align:center;color:var(--text-secondary)}.critical-error h2{font-size:1.5rem;color:var(--text-primary);margin-bottom:.5rem}.critical-error p{margin-bottom:1.5rem}.retry-button{padding:.75rem 1.5rem;background:var(--accent-primary);color:#fff;border:none;border-radius:8px;font-size:1rem;font-weight:500;cursor:pointer;transition:background .2s}.retry-button:hover{background:var(--accent-hover)}:root{--franchisee-primary: #10b981;--franchisee-secondary: #6b7280;--franchisee-accent: #f59e0b}:root.franchisee-branded{--accent-primary: var(--franchisee-primary);--accent-hover: var(--franchisee-primary);--button-primary-bg: var(--franchisee-primary);--button-primary-hover: color-mix(in srgb, var(--franchisee-primary) 85%, black);--focus-ring-color: var(--franchisee-primary)}.franchisee-header{background:linear-gradient(135deg,var(--franchisee-primary) 0%,color-mix(in srgb,var(--franchisee-primary) 80%,var(--franchisee-secondary)) 100%);color:#fff;padding:1rem 1.5rem;border-radius:8px;margin-bottom:1.5rem}.franchisee-header-content{display:flex;align-items:center;gap:1rem}.franchisee-logo{width:48px;height:48px;border-radius:8px;object-fit:contain;background:#fff;padding:4px}.franchisee-logo-placeholder{width:48px;height:48px;border-radius:8px;background:#fff3;display:flex;align-items:center;justify-content:center;font-size:1.5rem;font-weight:700;color:#fff}.franchisee-name{font-size:1.25rem;font-weight:700;margin:0}.franchisee-subtitle{font-size:.875rem;opacity:.9;margin:.25rem 0 0}.franchisee-branded .sidebar{border-right-color:var(--franchisee-primary)}.franchisee-branded .sidebar-logo{border-bottom-color:color-mix(in srgb,var(--franchisee-primary) 30%,transparent)}.franchisee-branded .nav-item.active{background:color-mix(in srgb,var(--franchisee-primary) 15%,transparent);border-left-color:var(--franchisee-primary)}.franchisee-branded .nav-item.active .nav-icon,.franchisee-branded .nav-item.active .nav-label{color:var(--franchisee-primary)}.franchisee-branded .kpi-card{border-top:3px solid var(--franchisee-primary)}.franchisee-branded .status-healthy{background:#d1fae5;color:#065f46}.franchisee-branded .status-watch{background:color-mix(in srgb,var(--franchisee-accent) 20%,transparent);color:var(--franchisee-accent)}.franchisee-branded .status-intervention{background:#fee2e2;color:#991b1b}.franchisee-branded .btn-primary{background:var(--franchisee-primary);border-color:var(--franchisee-primary)}.franchisee-branded .btn-primary:hover{background:color-mix(in srgb,var(--franchisee-primary) 85%,black);border-color:color-mix(in srgb,var(--franchisee-primary) 85%,black)}.franchisee-branded .btn-primary:focus{box-shadow:0 0 0 3px color-mix(in srgb,var(--franchisee-primary) 30%,transparent)}.franchisee-branded a:not(.nav-item):not(.btn){color:var(--franchisee-primary)}.franchisee-branded a:not(.nav-item):not(.btn):hover{color:color-mix(in srgb,var(--franchisee-primary) 80%,black)}.franchisee-branded .chart-bar-primary{fill:var(--franchisee-primary)}.franchisee-branded .chart-line-primary{stroke:var(--franchisee-primary)}.franchisee-branded .loading-spinner{border-top-color:var(--franchisee-primary)}.franchisee-branded *:focus-visible{outline-color:var(--franchisee-primary)}.franchisee-branded ::selection{background:color-mix(in srgb,var(--franchisee-primary) 30%,transparent)}.franchisee-branded ::-webkit-scrollbar-thumb{background:color-mix(in srgb,var(--franchisee-primary) 40%,var(--bg-tertiary))}.franchisee-branded ::-webkit-scrollbar-thumb:hover{background:var(--franchisee-primary)}.franchisee-admin-page{padding:1.5rem}.franchisee-admin-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1.5rem}.franchisee-admin-title{font-size:1.5rem;font-weight:700;color:var(--text-primary);margin:0}.franchisee-list{display:grid;gap:1rem}.franchisee-card{background:var(--bg-secondary);border:1px solid var(--border-subtle);border-radius:8px;padding:1.25rem;display:flex;align-items:center;gap:1rem;transition:border-color .2s,box-shadow .2s}.franchisee-card:hover{border-color:var(--border-default);box-shadow:0 2px 8px #0000001a}.franchisee-card-color{width:48px;height:48px;border-radius:8px;flex-shrink:0}.franchisee-card-info{flex:1;min-width:0}.franchisee-card-name{font-size:1rem;font-weight:600;color:var(--text-primary);margin:0 0 .25rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.franchisee-card-stores{font-size:.875rem;color:var(--text-secondary);margin:0}.franchisee-card-status{padding:.25rem .5rem;border-radius:12px;font-size:.75rem;font-weight:500}.franchisee-card-status.active{background:#d1fae5;color:#065f46}.franchisee-card-status.inactive{background:var(--bg-tertiary);color:var(--text-tertiary)}.franchisee-card-actions{display:flex;gap:.5rem}.franchisee-form{background:var(--bg-secondary);border:1px solid var(--border-subtle);border-radius:8px;padding:1.5rem}.franchisee-form-section{margin-bottom:1.5rem}.franchisee-form-section:last-child{margin-bottom:0}.franchisee-form-section-title{font-size:.875rem;font-weight:600;color:var(--text-primary);margin:0 0 1rem;padding-bottom:.5rem;border-bottom:1px solid 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.trend-count{color:var(--accent-warning)}.trend-card.declining{border-color:var(--accent-danger);background:#ef44440d}.trend-card.declining .trend-count{color:var(--accent-danger)}.trend-card.change.up{border-color:var(--accent-success);background:#10b9810d}.trend-card.change.up .trend-count{color:var(--accent-success)}.trend-card.change.down{border-color:var(--accent-danger);background:#ef44440d}.trend-card.change.down .trend-count{color:var(--accent-danger)}.trend-card.change.stable{border-color:var(--border-default);background:var(--bg-tertiary)}.trend-card.change.stable .trend-count{color:var(--text-secondary)}.trend-count{font-size:1.5rem;font-weight:700;color:var(--text-primary)}.trend-label{font-size:11px;color:var(--text-tertiary);text-transform:uppercase}@media(max-width:768px){.health-score-header{flex-direction:column;gap:1rem}.score-change{align-self:flex-start}.trend-cards{grid-template-columns:repeat(2,1fr)}.score-value{font-size:2.5rem}}.ux-marketing-page{padding:1.5rem;min-height:100vh}.page-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:1.5rem}.page-header h1{font-size:1.5rem;font-weight:700;color:var(--text-primary);margin:0 0 .25rem}.page-header .subtitle{font-size:.875rem;color:var(--text-secondary);margin:0}.page-loading{display:flex;flex-direction:column;align-items:center;justify-content:center;height:400px;color:var(--text-secondary);gap:1rem}.tab-nav{display:flex;gap:8px;margin-bottom:1rem;border-bottom:1px solid var(--border-subtle);padding-bottom:8px}.tab-nav button{padding:10px 20px;background:transparent;border:none;color:var(--text-tertiary);cursor:pointer;border-radius:6px 6px 0 0;font-size:14px;font-weight:500;transition:all .2s}.tab-nav button:hover{color:var(--text-primary);background:var(--bg-tertiary)}.tab-nav button.active{background:var(--bg-secondary);color:var(--text-primary);border-bottom:2px solid var(--accent-primary)}.filters-bar{display:flex;gap:12px;align-items:center;margin-bottom:1.5rem;padding:12px 16px;background:var(--bg-secondary);border-radius:8px;border:1px solid var(--border-subtle)}.filters-bar select{padding:8px 12px;background:var(--bg-primary);border:1px solid var(--border-default);border-radius:6px;color:var(--text-primary);font-size:13px;cursor:pointer}.filters-bar select:hover{border-color:var(--accent-primary)}.filter-count{margin-left:auto;font-size:13px;color:var(--text-tertiary)}.tab-content{display:flex;flex-direction:column;gap:1.5rem}section{background:var(--bg-secondary);border-radius:8px;padding:1.5rem;border:1px solid var(--border-subtle)}section h3{font-size:1rem;font-weight:600;color:var(--text-primary);margin:0 0 .25rem}.section-subtitle{font-size:.8rem;color:var(--text-tertiary);margin:0 0 1rem}.no-data{text-align:center;color:var(--text-tertiary);font-style:italic;padding:2rem}.brand-pulse .chart-container{background:transparent;border:none;padding:0}.brand-pulse .brand-stats{display:flex;gap:2rem;margin-top:1.5rem;padding-top:1rem;border-top:1px solid var(--border-subtle)}.brand-stats .stat{display:flex;flex-direction:column;gap:4px}.brand-stats .value{font-size:1.25rem;font-weight:600;color:var(--text-primary)}.brand-stats .label{font-size:.75rem;color:var(--text-tertiary);text-transform:uppercase}.quotable-reviews .section-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:1rem}.quotable-reviews .section-header h3{margin-bottom:.25rem}.quote-total-count{font-size:13px;color:var(--text-tertiary);background:var(--bg-tertiary);padding:4px 10px;border-radius:12px}.featured-quote{background:linear-gradient(135deg,#3b82f614,#8b5cf614);border:1px solid var(--accent-primary);border-radius:12px;padding:24px;margin-bottom:1.5rem;position:relative}.featured-badge{display:inline-block;font-size:11px;font-weight:700;color:var(--accent-primary);text-transform:uppercase;letter-spacing:.05em;margin-bottom:12px}.featured-text{font-size:1.125rem;line-height:1.7;color:var(--text-primary);font-style:italic;margin:0 0 16px}.featured-meta{display:flex;gap:16px;align-items:center;font-size:13px;color:var(--text-secondary);margin-bottom:16px}.featured-stars{color:#fbbf24;font-size:14px}.featured-store{font-weight:500;color:var(--text-primary)}.featured-date{color:var(--text-tertiary)}.featured-copy{padding:8px 16px;font-size:13px}.topic-filters{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:12px}.topic-btn{display:inline-flex;align-items:center;gap:6px;padding:8px 14px;background:var(--bg-tertiary);border:1px solid var(--border-subtle);border-radius:20px;color:var(--text-secondary);font-size:13px;font-weight:500;cursor:pointer;transition:all .15s ease}.topic-btn:hover{background:var(--bg-primary);border-color:var(--border-default)}.topic-btn.active{background:var(--accent-primary);border-color:var(--accent-primary);color:#fff}.topic-btn .topic-count{font-size:11px;background:#fff3;padding:2px 6px;border-radius:10px}.topic-btn:not(.active) .topic-count{background:var(--bg-secondary);color:var(--text-tertiary)}.quote-filters{margin-bottom:1rem}.quote-filters select{padding:6px 12px;background:var(--bg-tertiary);border:1px solid var(--border-default);border-radius:4px;color:var(--text-primary);font-size:13px}.quotes-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:16px}.quote-card{background:var(--bg-tertiary);border:1px solid var(--border-subtle);border-radius:8px;padding:16px}.quote-card.improved{display:flex;flex-direction:column;height:100%}.quote-card-top{display:flex;justify-content:space-between;align-items:center;margin-bottom:10px}.quote-card-top .stars{color:#fbbf24;font-size:14px}.quote-date{font-size:12px;color:var(--text-tertiary)}.quote-text{font-style:italic;color:var(--text-secondary);margin:0 0 auto;line-height:1.6;font-size:.9rem;flex:1}.quote-card-bottom{display:flex;justify-content:space-between;align-items:flex-end;margin-top:12px;padding-top:12px;border-top:1px solid var(--border-subtle)}.quote-store-info{display:flex;flex-direction:column;gap:6px}.quote-store{font-size:13px;font-weight:500;color:var(--text-primary)}.quote-topics{display:flex;gap:4px}.topic-tag{font-size:10px;background:var(--bg-secondary);color:var(--text-tertiary);padding:2px 6px;border-radius:4px;text-transform:uppercase;letter-spacing:.02em}.quote-card-bottom .copy-btn{padding:6px 10px;flex-shrink:0}.quote-card blockquote{font-style:italic;color:var(--text-secondary);margin:0 0 12px;line-height:1.6;font-size:.9rem}.quote-meta{display:flex;gap:12px;font-size:12px;color:var(--text-tertiary);margin-bottom:12px;flex-wrap:wrap}.quote-meta .stars{color:#fbbf24}.quotes-footer{display:flex;justify-content:space-between;align-items:center;margin-top:1rem;padding-top:1rem;border-top:1px solid var(--border-subtle)}.showing-count{font-size:13px;color:var(--text-tertiary)}.load-more-btn{padding:8px 16px;background:var(--bg-tertiary);border:1px solid var(--border-default);border-radius:6px;color:var(--text-primary);font-size:13px;font-weight:500;cursor:pointer;transition:all .15s ease}.load-more-btn:hover{background:var(--bg-primary);border-color:var(--accent-primary);color:var(--accent-primary)}.copy-btn{padding:6px 12px;background:var(--bg-secondary);border:1px solid var(--border-default);border-radius:4px;color:var(--text-secondary);cursor:pointer;font-size:12px;transition:all .2s}.copy-btn:hover{background:var(--bg-primary);border-color:var(--accent-primary)}.copy-btn.copied{background:var(--accent-success);color:#fff;border-color:var(--accent-success)}.trend-chart{position:relative;margin:1rem 0}.baseline-marker{position:absolute;left:0;right:0;border-top:2px dashed var(--accent-warning);z-index:1;pointer-events:none}.baseline-label{position:absolute;right:0;top:-20px;font-size:10px;color:var(--accent-warning);background:var(--bg-secondary);padding:2px 6px;border-radius:4px}.chart-container{display:flex;align-items:flex-end;gap:8px;height:150px;padding:0 8px}.chart-container.stacked{height:180px;gap:6px;padding:0 4px}.chart-bar-group{flex:1;display:flex;flex-direction:column;align-items:center;gap:4px;height:100%;position:relative}.chart-bar-group.is-peak .stacked-bar{box-shadow:0 0 0 2px var(--accent-success)}.chart-bar-group.is-low .stacked-bar{box-shadow:0 0 0 2px var(--accent-danger)}.chart-bar{width:100%;max-width:40px;border-radius:4px 4px 0 0;transition:height .3s ease}.chart-bar.positive{background:var(--accent-success)}.stacked-bar{width:100%;max-width:28px;height:calc(100% - 24px);display:flex;flex-direction:column-reverse;background:var(--bg-tertiary);border-radius:4px 4px 0 0;overflow:hidden}.bar-segment{width:100%;transition:height .3s ease}.bar-segment.positive{background:var(--accent-success)}.bar-segment.negative{background:var(--accent-danger)}.chart-label{font-size:10px;color:var(--text-tertiary);white-space:nowrap}.peak-marker,.low-marker{position:absolute;top:-16px;font-size:10px}.peak-marker{color:var(--accent-success)}.low-marker{color:var(--accent-danger)}.sentiment-insight{display:flex;align-items:center;gap:12px;padding:12px 16px;background:var(--bg-tertiary);border-radius:8px;border-left:3px solid var(--border-default);margin-top:1rem}.sentiment-insight.positive{border-left-color:var(--accent-success);background:#10b98114}.sentiment-insight.negative{border-left-color:var(--accent-danger);background:#ef444414}.insight-icon{font-size:20px}.insight-content{display:flex;flex-direction:column;gap:2px}.insight-content strong{font-size:14px;color:var(--text-primary)}.insight-detail{font-size:12px;color:var(--text-tertiary)}.month-comparison{display:flex;align-items:center;justify-content:center;gap:16px;margin-top:1rem;padding-top:1rem;border-top:1px solid var(--border-subtle)}.month-card{display:flex;flex-direction:column;align-items:center;gap:4px}.month-label{font-size:11px;color:var(--text-tertiary);text-transform:uppercase}.month-value{font-size:20px;font-weight:700;color:var(--text-primary)}.month-vs{font-size:12px;color:var(--text-tertiary)}.month-change{font-size:16px;font-weight:600;padding:4px 10px;border-radius:12px}.month-change.positive{color:var(--accent-success);background:#10b9811a}.month-change.negative{color:var(--accent-danger);background:#ef44441a}.trend-summary{text-align:center;padding-top:1rem;border-top:1px solid var(--border-subtle);margin-top:1rem}.trend-summary .positive{color:var(--accent-success);font-weight:600}.trend-summary .negative{color:var(--accent-danger);font-weight:600}.promoters-table{width:100%;border-collapse:collapse}.promoters-table th,.promoters-table td{padding:10px 12px;text-align:left;border-bottom:1px solid var(--border-subtle)}.promoters-table th{font-size:11px;font-weight:600;color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.03em}.promoters-table td{font-size:14px;color:var(--text-primary)}.promoter-row.clickable{cursor:pointer;transition:background-color .15s}.promoter-row.clickable:hover{background:var(--bg-tertiary)}.rank-cell{width:50px;text-align:center;font-size:16px}.store-name-cell{display:flex;flex-direction:column;gap:2px}.store-name-cell .store-name{font-weight:500}.store-name-cell .store-city{font-size:12px;color:var(--text-tertiary)}.region-cell{font-size:13px;color:var(--text-secondary)}.five-star-cell{font-weight:600;color:var(--accent-success)}.trend-cell{text-align:center}.trend-indicator{font-size:14px;font-weight:600}.trend-indicator.trend-up{color:var(--accent-success)}.trend-indicator.trend-down{color:var(--accent-danger)}.trend-indicator.trend-stable{color:var(--text-tertiary)}.regional-leaders{margin-top:1.5rem;padding-top:1.5rem;border-top:1px solid var(--border-subtle)}.regional-leaders h4{font-size:.875rem;font-weight:600;color:var(--text-primary);margin:0 0 1rem}.leaders-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:12px}.leader-card{display:flex;flex-direction:column;gap:4px;padding:12px;background:var(--bg-tertiary);border-radius:8px;border:1px solid var(--border-subtle);cursor:pointer;transition:all .15s}.leader-card:hover{border-color:var(--accent-primary);background:var(--bg-primary)}.leader-region{font-size:10px;font-weight:700;color:var(--accent-primary);text-transform:uppercase;letter-spacing:.05em}.leader-name{font-size:13px;font-weight:500;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.leader-stat{font-size:12px;color:var(--accent-success);font-weight:600}.sov-bars{display:flex;flex-direction:column;gap:8px}.sov-row{display:flex;align-items:center;gap:12px;padding:8px 12px;margin:0 -12px;border-radius:6px;cursor:pointer;transition:background-color .15s}.sov-row:hover{background:var(--bg-tertiary)}.sov-row.needs-attention{background:#ef44440d}.sov-row.needs-attention:hover{background:#ef44441a}.topic-name{width:120px;font-size:13px;color:var(--text-secondary);flex-shrink:0;display:flex;align-items:center;gap:6px}.attention-flag{font-size:12px}.sov-bar{flex:1;height:20px;background:var(--bg-tertiary);border-radius:4px;overflow:hidden;display:flex}.positive-fill{background:var(--accent-success);height:100%;transition:width .3s ease}.negative-fill{background:var(--accent-danger);height:100%;transition:width .3s ease}.sov-stats{display:flex;flex-direction:column;align-items:flex-end;gap:2px;width:80px;flex-shrink:0}.sov-percent{font-size:14px;font-weight:600;color:var(--text-primary)}.sov-count{font-size:11px;color:var(--text-tertiary)}.sov-numbers{width:90px;font-size:12px;color:var(--text-tertiary);text-align:right;flex-shrink:0}.sov-legend{display:flex;align-items:center;gap:16px;margin-top:1rem;padding-top:1rem;border-top:1px solid var(--border-subtle);font-size:12px}.legend-item{display:flex;align-items:center;gap:4px;color:var(--text-tertiary)}.legend-item.positive{color:var(--accent-success)}.legend-item.negative{color:var(--accent-danger)}.legend-hint{margin-left:auto;color:var(--text-tertiary);font-style:italic}.sov-insight{display:flex;align-items:center;gap:12px;padding:12px 16px;border-radius:8px;margin-top:1rem;border-left:3px solid var(--border-default)}.sov-insight.warning{background:#ef444414;border-left-color:var(--accent-danger)}.sov-insight.success{background:#10b98114;border-left-color:var(--accent-success)}.sov-insight .insight-icon{font-size:20px}.sov-insight .insight-content{display:flex;flex-direction:column;gap:2px}.sov-insight .insight-content strong{font-size:14px;color:var(--text-primary)}.sov-insight .insight-recommendation{font-size:12px;color:var(--text-tertiary)}.journey-stages{display:flex;gap:12px;overflow-x:auto;padding-bottom:8px}.stage-card{flex:0 0 130px;background:var(--bg-tertiary);border:1px solid var(--border-subtle);border-radius:8px;padding:16px;text-align:center;transition:border-color .2s}.stage-card.good{border-color:var(--accent-success)}.stage-card.warning{border-color:var(--accent-warning)}.stage-card.critical{border-color:var(--accent-danger)}.stage-icon{font-size:24px;margin-bottom:8px}.stage-name{font-size:13px;font-weight:500;color:var(--text-primary);margin-bottom:8px}.stage-score{font-size:20px;font-weight:700;color:var(--text-primary);margin-bottom:4px}.stage-complaints{font-size:11px;color:var(--text-tertiary)}.scorecard-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:12px}.touchpoint-card{background:var(--bg-tertiary);border:1px solid var(--border-subtle);border-radius:8px;padding:16px;text-align:center;transition:border-color .2s}.touchpoint-card.good{border-color:var(--accent-success)}.touchpoint-card.warning{border-color:var(--accent-warning)}.touchpoint-card.critical{border-color:var(--accent-danger)}.tp-icon{font-size:24px;margin-bottom:8px}.tp-name{font-size:12px;color:var(--text-tertiary);margin-bottom:4px}.tp-score{font-size:20px;font-weight:700;color:var(--text-primary);margin-bottom:8px}.tp-bar{height:4px;background:var(--bg-secondary);border-radius:2px;overflow:hidden}.tp-fill{height:100%;background:var(--accent-primary);transition:width .3s ease}.requests-list{display:flex;flex-direction:column;gap:12px}.request-card{background:var(--bg-tertiary);border:1px solid var(--border-subtle);border-radius:8px;padding:16px}.request-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}.request-category{font-size:12px;font-weight:600;color:var(--accent-primary);text-transform:uppercase;letter-spacing:.03em}.request-count{font-size:12px;color:var(--text-tertiary)}.request-summary{font-size:14px;color:var(--text-secondary);margin:0 0 12px}.request-example{font-size:13px;font-style:italic;color:var(--text-tertiary);margin:0;padding-left:12px;border-left:2px solid var(--border-subtle)}@media(max-width:1200px){.quotes-grid{grid-template-columns:repeat(2,1fr)}.journey-stages{overflow-x:auto}}@media(max-width:768px){.ux-marketing-page{padding:1rem}.page-header{flex-direction:column;gap:.5rem}.filters-bar{flex-wrap:wrap}.quotes-grid{grid-template-columns:1fr}.scorecard-grid{grid-template-columns:repeat(2,1fr)}.sov-row{flex-wrap:wrap;padding:12px 8px}.topic-name{width:100%;margin-bottom:4px}.sov-stats{width:100%;flex-direction:row;justify-content:space-between;margin-top:4px}.sov-numbers{width:100%;text-align:left;margin-top:4px}.sov-legend{flex-wrap:wrap;gap:8px}.legend-hint{width:100%;margin-left:0;margin-top:4px}.sov-insight{flex-direction:column;text-align:center;gap:8px}.sov-insight .insight-content{align-items:center}.quotable-reviews .section-header{flex-direction:column;gap:8px}.featured-quote{padding:16px}.featured-text{font-size:1rem}.featured-meta{flex-wrap:wrap;gap:8px}.topic-filters{gap:6px}.topic-btn{padding:6px 10px;font-size:12px}.quotes-footer{flex-direction:column;gap:12px;align-items:stretch;text-align:center}.load-more-btn{width:100%}.chart-container.stacked{height:140px;gap:4px}.stacked-bar{max-width:20px}.chart-label{font-size:8px}.baseline-label{font-size:9px;padding:1px 4px}.sentiment-insight{flex-direction:column;text-align:center;gap:8px}.insight-content{align-items:center}.month-comparison{flex-wrap:wrap;gap:8px}.month-value{font-size:18px}.month-change{font-size:14px;margin-top:8px}.promoters-table{font-size:13px}.promoters-table th,.promoters-table td{padding:8px 6px}.rank-cell{width:40px}.region-col,.region-cell{display:none}.leaders-grid{grid-template-columns:1fr 1fr}.leader-card{padding:10px}.leader-name{font-size:12px}}.journey-flow{display:flex;align-items:center;gap:8px;overflow-x:auto;padding:1rem 0}.journey-stage-wrapper{display:flex;align-items:center;gap:8px}.flow-arrow{font-size:20px;color:var(--text-tertiary);flex-shrink:0}.stage-card.interactive{cursor:pointer;transition:all .2s;min-width:110px;position:relative}.stage-card.interactive:hover{transform:translateY(-2px);box-shadow:0 4px 12px #00000026}.stage-card.interactive.expanded{border-color:var(--accent-primary);box-shadow:0 0 0 2px var(--accent-primary)}.stage-trend{font-size:12px;font-weight:600;margin-top:4px}.stage-trend.up{color:var(--accent-success)}.stage-trend.down{color:var(--accent-danger)}.stage-trend.stable{color:var(--text-tertiary)}.critical-badge{position:absolute;top:-8px;right:-8px;background:var(--accent-danger);color:#fff;font-size:9px;font-weight:700;padding:2px 6px;border-radius:4px}.stage-issues{font-size:11px;color:var(--text-tertiary);margin-top:4px}.click-hint{font-size:12px;color:var(--text-tertiary);margin-left:8px}.stage-breakdown{margin-top:1.5rem;padding:1.5rem;background:var(--bg-tertiary);border-radius:8px;border:1px solid var(--border-subtle)}.breakdown-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1rem;padding-bottom:1rem;border-bottom:1px solid var(--border-subtle)}.breakdown-header h4{font-size:14px;font-weight:700;color:var(--text-primary);margin:0;display:flex;align-items:center;gap:12px}.health-badge{font-size:11px;font-weight:600;padding:4px 10px;border-radius:12px}.health-badge.good{background:#10b9811a;color:var(--accent-success)}.health-badge.warning{background:#f59e0b1a;color:var(--accent-warning)}.health-badge.critical{background:#ef44441a;color:var(--accent-danger)}.collapse-btn{padding:6px 12px;background:var(--bg-secondary);border:1px solid var(--border-default);border-radius:4px;color:var(--text-secondary);font-size:12px;cursor:pointer}.collapse-btn:hover{border-color:var(--accent-primary);color:var(--accent-primary)}.root-causes h5{font-size:12px;font-weight:600;color:var(--text-secondary);margin:0 0 12px}.cause-card{background:var(--bg-secondary);border:1px solid var(--border-subtle);border-radius:8px;padding:12px 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var(--border-subtle)}.affected-stores{font-size:11px;color:var(--text-tertiary)}.no-causes{color:var(--text-tertiary);font-size:13px;text-align:center;padding:1rem}.recommended-actions{margin-top:1rem;padding-top:1rem;border-top:1px solid var(--border-subtle)}.recommended-actions h5{font-size:12px;font-weight:700;color:var(--text-primary);margin:0 0 8px}.recommended-actions ul{margin:0;padding-left:20px}.recommended-actions li{font-size:13px;color:var(--text-secondary);margin-bottom:4px}@media(max-width:768px){.journey-flow{gap:4px}.flow-arrow{font-size:16px}.stage-card.interactive{min-width:90px;padding:10px}.stage-breakdown{padding:1rem}.breakdown-header{flex-direction:column;gap:8px;align-items:flex-start}.breakdown-header h4{flex-direction:column;align-items:flex-start;gap:8px}}.focus-areas-section{background:#ffffff05;border-radius:12px;padding:1.5rem;border:1px solid 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var(--border-subtle);text-align:center}.pepper-footer-line{font-size:.8125rem;color:var(--text-tertiary);margin:0}.pepper-footer-line+.pepper-footer-line{margin-top:.25rem}@media(max-width:768px){.pepper-page{padding:1rem}.pepper-summary-bar{flex-direction:column;align-items:flex-start;gap:.75rem;padding:1rem}.pepper-ok-grid{grid-template-columns:1fr}.pepper-bar-label{width:100px;font-size:.75rem}.pepper-bar-pct{width:40px;font-size:.8125rem}}@media(max-width:480px){.pepper-header 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2rem;line-height:1.5}.not-found-actions{display:flex;gap:1rem;justify-content:center;flex-wrap:wrap}.not-found-btn{padding:.75rem 1.5rem;border-radius:8px;font-size:.875rem;font-weight:500;cursor:pointer;transition:all .2s}.not-found-btn.primary{background:var(--accent-primary);color:#fff;border:none}.not-found-btn.primary:hover{background:var(--accent-hover, #1d4ed8)}.not-found-btn.secondary{background:transparent;color:var(--text-secondary);border:1px solid var(--border-subtle)}.not-found-btn.secondary:hover{background:var(--bg-secondary);color:var(--text-primary)}